When traveling to a new country, preparation goes beyond booking flights and packing bags—it includes safety. Kenya is a stunning destination with wildlife safaris, coastal beaches, and vibrant cities. But like anywhere else, emergencies can happen unexpectedly. That’s why knowing the right emergency numbers in Kenya could save time, stress, or even a life. Whether you’re a first-time visitor or a seasoned explorer, here are the must-have contacts to keep close.
1. General Emergency Services: 999 or 112
The fastest way to get help in an emergency is to dial 999 or 112. These numbers connect you to Kenya’s integrated emergency response system. Whether you need the police, ambulance, or fire brigade, these lines are staffed 24/7. They are toll-free and work on both local and international mobile networks. Make sure your phone is unlocked and topped up for smooth access.
2. Police Services: 999 or 112 (then press 1)
If you find yourself in a situation requiring law enforcement, use 999 or 112 and follow the prompts to reach the police. Kenya’s National Police Service can respond to theft, harassment, or lost property. In major cities like Nairobi and Mombasa, police response times are improving, especially in tourist areas. Always keep your location details handy when making the call. For minor issues, local police stations are also helpful and often have officers who speak English.
3. Ambulance and Medical Emergencies: 1199 or Private Services
In case of a medical emergency, you can dial 1199 to reach St. John Ambulance, a free service operating across Kenya. For faster or more specialized care, consider private ambulance providers like AAR Healthcare or AMREF Flying Doctors. Some private services offer faster response times, especially in Nairobi. Make a note of your hotel’s nearest hospital or clinic too. Also, check if your travel insurance covers medical evacuation—it’s a smart backup plan.
4. Fire Department: 999 or Local County Hotlines
For fire emergencies, dial 999 and ask to be connected to the fire department. Larger towns and cities like Nairobi, Kisumu, and Nakuru have municipal fire services. Many county governments now operate their own emergency lines and response units. Hotels and residential buildings in urban areas also have direct links to local firefighters. Knowing your location—such as street name or landmark—can help responders act swiftly.
5. Tourist Helpline and Consular Assistance
The Kenya Tourism Federation runs a 24-hour Tourist Helpline at +254 20 800100. It provides support in case of accidents, harassment, or any situation affecting your travel. For issues related to passports, legal problems, or detentions, your embassy or high commission is your best resource. Keep the contact number and address of your embassy saved in your phone and written down as backup. If you’re from the U.S., USEmbassy.gov provides up-to-date emergency contact details.
6. Safaricom and Airtel Customer Care
Since many visitors use local SIM cards for easier communication, knowing your mobile provider’s helpline is helpful. Dial 100 for Safaricom or 100/121 for Airtel customer care. They can assist with lost phones, SIM swaps, or blocked lines. They can also guide you on emergency credit or data bundles. A working phone with a local SIM makes it easier to use services like ride-hailing apps or mobile payments like M-Pesa.
7. Roadside Assistance and Breakdown Services
If you’re driving in Kenya or using a self-drive rental, it’s crucial to have a roadside emergency number. The Automobile Association of Kenya offers breakdown rescue and towing at +254 709 933000. Some insurance providers also include roadside assistance with their travel cover. Major highways have toll-free helplines posted at intervals. Always carry a charged phone, car jack, and emergency triangle in your vehicle.
Safety First, Adventure Second
Exploring Kenya is an unforgettable experience, from the vast savannah to the bustling markets. But even the best travel plans can hit a bump. Knowing these emergency numbers in Kenya empowers you to act fast, protect yourself, and find help when it matters most. Keep them saved in your contacts, jot them down in your wallet, and share them with your fellow travelers.
Which other travel safety tips do you swear by when visiting a new country? Let us know in the comments below!