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How to transfer money between Family Bank and MPesa

M Pesa is one of the most popular mobile money transfer systems in Kenya. Others include Airtel Money by Airtel Kenya, and T-Kash by Telkom Kenya. Different methods are used to transfer money from the different mobile money platfrorms and banks. In this article, we provide details on how to transfer money from MPesa to Family Bank and vice versa.

Transfer money from your Family Bank account to a registered M-PESA user in Kenya using your PesaPap mobile banking application.

How to send money between Family Bank and mobile money

PesaPap App

  • Login to PesaPap Mobile Banking
  • Select M-PESA Option
  • Choose Family Bank to M-PESA option and select ‘to own number’ or ‘to other mobile’ option.
  • Complete the transaction details and submit.
  • The Beneficiary will receive notification from M-PESA

USSD *325#

  • Dial *325#
  • Login
  • Select M-PESA Option
  • Choose Family Bank to M-PESA option and select ‘to own number’ or ‘to other mobile’ option
  • Complete the transaction details and submit.
  • The Beneficiary will receive notification from M-PESA

How to send money from MPESA to a Family Bank account (STK push)

PesaPap App

  • Login to PesaPap Mobile Banking
  • Select M-PESA Option
  • Choose M-PESA to Family Bank option and complete the transaction details (amount and your M-PESA number)
  • Submit.

M-PESA

  • Go to Safaricom Menu
  • Select Lipa na M-PESA, go to Pay Bill option
  • Input Family Bank paybill number 222111
  • Input customers full Family Bank account number (12 digits)
  • Enter the amount
  • Enter PIN then confirm to proceed

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Commonly asked questions

What is family bank’s Paybill number?

222111 Family Bank Paybill Number – MPESA to Family Bank

What is the name for Family Bank mobile banking?

Pesa Pap

How do I contact Family Bank?

Family bank contacts are varied:

If you have any issues regarding Family bank, you can always reach them

  • Send them a letter:

Family Bank Towers,

Muindi Mbingu Street,

P.O Box 74145-00200,

Nairobi, Kenya

  • Or call them through

Phone 0720 3252 000 or 0703 095 000 or +254 (0) 20 3318940/2/7 +254 (0) 20 2240601 +254 (0) 20 2244166 Call Center +254 (0) 703 095 445 or +254 (0) 20 3252 445 +254 (0) 705 325 325 +254 (0) 737 325 325

  • Email customerservice@familybank.co.ke info@familybank.co.ke

Why should you use Family Bank?

The paybill number to pay your tuition fees or your children’s fees, send money to another family bank client, receive money and payments for your enterprise and also pay bills such as water and rents.\

What is the Family Bank Pesa Pap USSD?

Use the USSD code *325#

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